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    Category

    INFORMATION & PRIVACY

    1. HOW WE COLLECT YOUR INFORMATION

    1.1 Information that you have provided to us

    Information that you have provided to us when:

    • Register an account on our website;
    • Register for an account on the mobile app that we published;
    • Send email to us;
    • We may require your information such as: phone number, your name, address, payment method, … from sending you information about our products and services.

    For example: The information is sent on a home address, email or text message

    1.2 Information we collected when you contacted to us, visited website, used our services, products, or watched our advertisement

    When you contacted, entered our website, used our services or clicked on advertisement, we can use automatic technology to collect your information.

    1.3 Information we received from other companies

    You allow other companies to share, or sell your information to our company.

    Make sure that your information is shared by other companies with us or other companies.

    1.4. Collecting data from other locations

    We can receive your information when other companies share or sell to us.

    For example: You allow another company share your personal information to us by sign up for the telecommunications services or accumulate points to buy gifts

    Collect information from other locations such as posts on internet, blog, video, social network …

    We can collect information from other companies in the collecting field or aggregate your information. These data are sourced from publicly available databases or from your consent for their use. Then authorize us to use your information.

    2. WHY WE USE YOUR PERSONAL INFORMATION?

    When you submit your personal data to us, we will receive and process your personal information for the following purposes:

    2.1 To effectively contact or answer your questions 

    • We will receive information and process your personal information when you contact us through online contact forms.
    • We will process your name, title, business registration information including: address, email, phone number, company name and any other information you provide to us in the contact form information.
    • We will receive and process this information based on your permission and you can stop providing it to us whenever you want.

    2.2 To conduct surveys or organize other communication (marketing) activities

    • We receive and process your personal data and send you surveys about new product or service information, or send you promotional information to keep you up to date about outstanding events as well as special offers from Khai Hoan Phu Quoc Traditional Fish Sauce products and services. We directly record and analyze your interactions with us. This allows us to better understand your personal preferences and continuously improve our products to meet your goals and needs.
    • We receive and analyze your information such as your name, address, date of birth, email address and other topics that you actively share with us (we only use the information if and only if the above information is voluntarily provided by you without coercion).
    • We are committed to only using the above information with your consent and permission, you also have the right to stop providing information to us at any time you want.

    2.3. To develop and improve products and services

    • We receive and process all your personal information, they are used for many different purposes related to the business activities of Khai Hoan Phu Quoc Traditional Fish Sauce such as: developing more products new products and services, enhancements and improvements to websites, applications and other digital channels, user usage trends, effectiveness of advertising campaigns, operations and expansion operating in the field of business.
    • We will receive and analyze the above information only when necessary. From time to time, we will analyze your personal information such as: name, email address, IP address, gender, place of residence, digits of your zip code and any other information mentioned in this Statement if and only if the above information is consented to use from you.
    • We receive and analyze this information for our legitimate business purposes.

    2.4 For technical and functional management of the application or website

    • When you use our services, there will be certain information from your device that we may access and use. We will process your personal information and help you find information easily and quickly. It also improves data accessibility and functionality of websites and apps across other digital channels.
    • The information we collect automatically may include information such as: IP address, device type, unique device identifier, browser type, explicit geographical location (such as country location or city level) and other technical information. We may also collect information about how your device interacts with our service, including the websites you have visited and the links clicked.
    • Collecting this information allows us to better understand the users of our services, the countries they live in, and the content they are interested in. We use this information for internal analysis and to improve the quality and relevance of our services, to improve our products and services, and to develop new features and functions.
    • We will process this information for our legitimate business purposes, which means to have a better understanding how customers interact with our websites.

    2.5 To administer account, if you create an account to interact with us

    • Upon your request, we can create a personal account for you to make your purchasing process easier.
    • We may process your name, valid email address and any other information requested. We also process your display name, role and login data.
    • We are committed to only using the above information with your consent and permission, you also have the right to stop providing information to us at any time you want.

    2.6 To process your order and manage the relationship, if you purchase a product through the store on our website

    • We will use personal data to process your purchase and order delivery, to report your order status and to contact you about the transaction.
    • In order to do that, we will process your personal information such as: your name, address, contact information: phone number or email address, regular credit card or other information, and other payment information, which will be handled by a PCI certified provider. Handles your acceptance of our applicable terms and conditions and inquiries about whether you would like to receive information from us. We also process information about the products and services you have purchased from us and information collected through the interactions you have registered with Khai Hoan Phu Quoc Traditional Fish Sauce websites and applications (to do this, we may use cookies), your purchase history, both online (if you link the purchase to your profile) and offline (when purchasing offline goods).
    • We will process your personal information to fulfill the purchase agreement between the two parties and deliver the orders to you.

    2.7 To manage your activity, if you participate in prize contests, events, contests, promotions and/or games

    • With your permission, we may send you emails with promotions and invitations to prize contests, events, contests or games of chance. If you choose to participate in one of these activities, we need your personal information in order to organize the program successfully.
    • If you participate in any of these activities, we need your personal information to notify you when you have won prizes, distribute prizes and estimate customer response to contests with prizes, events, competitions, promotions and games of chance.
    • We are committed to only using the above information with your consent and permission, you also have the right to stop providing information to us at any time you want.

    2.8 Comply with the law, legal obligations and protect the property and interests of Khai Hoan Phu Quoc Traditional Fish Sauce

    • ₋ We will process your personal data as appropriate or necessary (a) in accordance with applicable laws, including laws outside your country of residence and including laws on due diligence, money, financing terrorism and other crimes; (b) to comply with legal obligations; (c) to respond to requests from state and governmental agencies including state and governmental agencies located outside your home country; (d) to enforce our terms and conditions, as well as other applicable policies; (e) to protect our operations; (f) to protect our rights, privacy, safety or property and/or yours or that of others; and (g) to enable us to pursue available remedies or limit the damages we may incur.
    • ₋ If necessary, we may process your name, contact information, correspondence you have with Khai Hoan Phu Quoc Traditional Fish Sauce, your use of any of our products and/or services and any other information referred to in this Statement, otherwise also provided to us by you, if it is necessary to process such information for one of the purposes mentioned in the previous paragraph.
    • We may process this information for our legitimate business purposes

    3. HOW WE CAN PROTECT YOUR PERSONAL INFORMATION?

    • ₋ We use appropriate technical and organizational measures to protect the personal information about you that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk when handling personal information.
    • We have implemented a privacy policy, to protect data, against unauthorized access. The data on our secure sites is encrypted using SSL technology. Your browser may warn (and you should check) if the page is safe. This technology can configure your browser to issue a warning message when you first visit any secure page on the website.
    • All your data will be encrypted at all times as it travels over the Internet. SSL is special software that automatically encrypts any data you submit on our secure sites. Then our server will read the data with the private key. This means, your data can be debit or credit card information or any other personal information will be converted into a code, which can only be decrypted using a private key or a password. All parts of the service that require you to enter your personal data are confidential.
    • Whether we provide you (or you choose) your login information, allowing you to access certain parts of our services (such as username and password), you are still responsible for keeping keep this information secret.
    • The transmission of information over the internet is not completely secure. While we will do our best to protect your personal data, we cannot guarantee the security of any personal data you disclose online. You will have to accept the inherent security implications of using the internet and we will not be responsible for any breach of security, unless we are in breach of applicable law, and only comply limitations set forth in any related terms and conditions.

    4. WITH WHOM WE SHARE YOUR PERSONAL INFORMATION?

    We may share your personal information with:

    • Our group companies and third-party service providers who provide data processing services to us (e.g. to facilitate deliveries, provide operational functionality or help strengthen the security of our services) or who process personal data for the purposes described in this Privacy & Information Security Policy, or have notified you when we collect your personal data. To ensure that your personal data enjoys a high level of protection, Khai Hoan Phu Quoc Traditional Fish Sauce has implemented a Binding Business Rule of Khai Hoan Phu Quoc Traditional Fish Sauce, ensuring that all of its legal entities Khai Hoan Phu Quoc Traditional Fish Sauce all apply the same level of protection to personal data. We also agree with third-party providers of technical, organizational and contractual measures (data processing agreements) to ensure that your personal data is exclusively processed for the for the above purposes and to ensure that the data is kept secure;
    • Any regulatory agency, government agency, law enforcement agency, court or other third party that we deem necessary to disclose: (i) by regulation or law current; (ii) to exercise, establish or defend our legal rights; or (iii) to protect your vital interests or that of any other person;
    • An actual or prospective buyer (and agents and their advisors) in connection with any actual or proposed purchase, sale, merger, or acquisition of any part of the business. our business, provided we notify the buyer that he or she may only use your personal data for the purposes set forth in this Privacy Statement; and others, if you authorize or instruct us, our suppliers to disclose information.

    5. ANY REQUEST REGARDING YOUR PERSONAL DATA CAN YOU MAKE?

    You have the following rights regarding your personal information:

    • You have the right to access, update or request deletion of your personal data. In addition, you can object to the processing of personal data, ask us to limit the processing of personal data or request flexibility for your personal data. You may contact us to exercise these rights, using the contact information provided below.
    • You have the right to refuse marketing communications we send you at any time. You can exercise this right by clicking on the unsubscribe or opt-out link in the emails we send you. To refuse other forms of marketing, please contact us using the contact details provided below.
    • Similarly, if we have collected and processed your personal information with your permission, you may withdraw your consent at any time. Your withdrawal of permission will not affect the lawfulness of any data processing we conducted prior to your withdrawal, nor will it affect the data processing your personal processing is done on lawful grounds beyond your authorization.
    • While we expect you to bring any complaints to us first, you still have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local information protection authority.
    • We will respond to all requests received from individuals wishing to exercise their information protection rights in accordance with applicable information protection laws.

    6. COOKIE AND ANALYSIS TRACKING TECHNOLOGY

    We use cookies and similar tracking technology to collect and use personal information about you, with your permission, to provide you with advertising that interests you. For more information about the types of cookies we use, why and how you can control them, please see our Cookie Statement.

    7. LINKS TO OTHER SITES AND SOCIAL MEDIA

    • Our Service may contain links to and from the service of partner networks, advertising agencies, affiliates and members of group companies. If you click on a link to any of these services, please note that they will have their own privacy policy/terms of use and we do not accept any responsibility or liability against them. Please check their privacy notice before you send any personal data to them.
    • We also offer you the opportunity to create an account to interact with us through your social media accounts (such as Facebook). This will save you time creating an account, as the login information will be imported from your social media accounts. Please note that when you use this “social login” option, we may receive certain information via social networks, such as name, age, location, interests, occupation and information other from your public profile. We do not ask for this information, but the social network will provide it to us when you use the social login option. When you use the social login option, we will only enter the information necessary to create an account for you to interact with us, and upon receipt of any other information, we will delete the information received via social networks. After creating an account, you will have the opportunity to add any information you would like to share with us.

    8. COMMITMENT TO SECURITY OF PERSONAL INFORMATION OF CONSUMERS                                  

    • Customer’s personal information on com.vn is committed to absolute confidentiality according to the personal information protection policy of khaihoanphuquoc.com.vn. The collection and use of information of each customer is only done with the consent of that customer, unless otherwise provided for by law.
    • Do not use, do not transfer, provide or disclose to any third party about the customer’s personal information without the consent of the customer.
    • We will provide some information such as: name, address, phone number to the delivery service party when using the invoice and contract forwarding service for customers.
    • In the event that the information storage server is attacked by a hacker leading to the loss of user personal data, khaihoanphuquoc.com.vn will be responsible for notifying the incident to the investigating authorities for timely handling and at the same time, we will also notify customers.
    • Absolute confidentiality of all online transaction information of customers including invoice information, accounting and digital vouchers on khaihoanphuquoc.com.vn.
    • The management board of khaihoanphuquoc.com.vn requires customers when using the services of khaihoanphuquoc.com.vn to provide all relevant personal information such as: Full name, contact address, email, identity card number, phone number, …, and be responsible for the legality of the above information.
    • The management board of khaihoanphuquoc.com.vn is not responsible for and will not settle all complaints related to the interests of that customer if it considers all personal information of that customer provided when registering the board. top is incorrect.

    9. HOW TO CONTACT US

    If you have any questions or concerns about our use of your personal data, please contact us using the following information:

    • KHAI HOAN TRADING JOINT STOCK COMPANY
    • Address: 289 30/4 Street, Duong Dong Ward, Phu Quoc, Kien Giang
    • Phone number: (0297)3995959 – 3993235
    • Email: contact@khaihoanphuquoc.com.vn

    Or you can fill our contact form here: https://khaihoanphuquoc.com.vn/lien-he/